Dear Valued Customer,
It has been two weeks since our last update on how Paper Machinery Corporation is adjusting to a world impacted by COVID-19. We appreciate those of you who have shared the adjustments you are making to daily operations. In the USA, many states are beginning to relax their quarantine guidelines. Locally, the State of Wisconsin has extended the “Safer at Home” order until May 26, requiring individuals who do not fall under Essential Operations to stay at home in order to help limit the spread of the virus. Discussions are now taking place regarding a phased-in approach to reopening, and some nonessential businesses have already been granted permission to open.
Our customers have the responsibility of getting the world’s food supply packaged and delivered, making it imperative that we, as a supplier, are available to keep their equipment operating. PMC’s Customer Service group continues to provide remote support and is offering video support calls and installations. For companies experiencing a reduction of activity, this may be an opportune time to address delayed machine maintenance and/or pending repairs via our remote support. The PMC Sales department continues to conduct remote Factory Authorized Testing (FAT’s) in order to meet delivery timelines while alleviating the need for unnecessary travel during this novel coronavirus period.
To comply with state and federal guidelines, PMC Technicians have not been traveling to customer locations for service calls. This has allowed us to focus additional resources on machine assembly and testing and in some cases improve delivery schedules.
As the world begins to gradually come back online, we know that there is still a long road ahead. Yet in this uncertain time we are discovering new and better ways to deliver a best-in-class experience as the world’s leading source of forming machines for paperboard cups, containers, and custom packages.
As a valued customer, we would love to hear from you. We invite you to send us an email at firstname.lastname@example.org to give us an update on your business and if there are ways we can be of better service to you. Thank you for your continued support.
We wish you health and safety.
Paper Machinery Corporation