Welcome to our dedicated Global Technical Services hub! At Paper Machinery Corporation, we take pride in our commitment to excellence and customer satisfaction. Our relentless pursuit of enhancing your experience has led us to establish a team and a system that is 100% focused on customer care.
Strategic Team Expansion
Modernized Parts Pricing
Enhanced Helpdesk System
We have strengthened our team by adding a dedicated Field Service Manager and expanding our technician team. This strategic move empowers us to provide unparalleled support and expertise, ensuring your machinery operates at peak performance.
Embracing innovation, we’ve modernized our Parts Pricing strategy to deliver cost-effective solutions without compromising on quality. Our transparent pricing model ensures you get the best value for every investment in your machinery.
Experience a seamless and efficient service process with our enhanced helpdesk ticketing system. We’ve invested in technology to streamline issue resolution, providing you with faster response times and real-time updates on the status of your service requests.
Our Comprehensive Services
Machine Startup and Commissioning
Machine Incident Evaluation and Consultation
Component/Station Rebuilds and Repairs
Tooling Changes
Ensure a smooth start with our expert machine startup and commissioning services.
Swift and precise evaluation to address incidents and provide actionable consultation.
Specialized expertise in rebuilding and repairing machine components and stations.
Efficient tooling changes to adapt to evolving production needs and product demand.
General Repairs
Machine Rebuilds and Refurbishing
Preventative Maintenance Inspections
General Maintenance
Responsive solutions for general machinery repairs.
Breathe new life into your machinery with our rebuilding and refurbishing services.
Proactive inspections to prevent issues before they arise.
Routine maintenance to keep your machinery in optimal condition.
Preventative Maintenance Plans
Total Maintenance and Repair Agreements
Remote Diagnostics and Machine Connectivity
Technician Training
Customized plans for proactive maintenance tailored to your unique requirements.
Comprehensive agreements for total maintenance and repair peace of mind.
Harness the power of remote diagnostics and connectivity for efficient issue resolution.
Empower your team with our specialized technician training programs.
Choose Excellence, Choose Paper Machinery Corporation
Join hands with us to experience a new era of customer-centric global technical services. Our team is ready to exceed your expectations, ensuring your machinery performs at its best. Trust Paper Machinery Corporation for unparalleled support and innovation.
Meet our Team
Todd Peterson
Vicky Alcaraz
Joe Gatzke
Director of Global Technical Services
Assistant Manager – Customer Service
Field Service Manager
Mike Ferguson
Jim Lemon
Casey Ziegelbauer
Service Issues & Support Training
Mechanical Service & Support
Mechanical Service & Support
Jessica Mojica
Rachel Gutknecht
Parts Orders & Inquiries
Parts Orders & Inquiries
Service Bulletins:
We have made our most recent service bulletins available online. Simply select the bulletin from the drop-down menu below or from the list to learn the latest about servicing, upgrading, maintaining, or modifying PMC machines.
You will need to have a username and password to access this area. If you do not have one, please contact the Customer Service Department at Paper Machinery Corporation.
Mike Ferguson
Jim Lemon
Casey Ziegelbauer
Service Issues & Support Training
Mechanical Service & Support
Mechanical Service & Support
Jessica Mojica
Rachel Gutknecht
Parts Orders & Inquiries
Parts Orders & Inquiries
Service Bulletins:
We have made our most recent service bulletins available online. Simply select the bulletin from the drop-down menu below or from the list to learn the latest about servicing, upgrading, maintaining, or modifying PMC machines.
You will need to have a username and password to access this area. If you do not have one, please contact the Customer Service Department at Paper Machinery Corporation.