Dear Valued Customer,
We hope this finds you and your colleagues healthy and well during these unprecedented times. As the world adjusts to what some are considering the “new normal” we wanted to take this time to inform you that business is operating more-or-less as usual at Paper Machinery Corporation. While a few adjustments have been required to comply with the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC) recommendations, our operations are benefitting from these changes.
Some of the adjustments that we have made while still maintaining PMC quality include:
- To address the domestic and international travel ban, PMC Service has been hosting service conference calls to help support machine start-ups, tooling changes and other outstanding items, as well as providing step-by-step setup instructional guidance.
- With a required ban on visitors to PMC, we have also been conducting remote Machine Acceptances / Factory Authorized Testing (FAT). The remote FAT process includes shipping final samples to the customer for approval. PMC Sales will conduct the FAT requirements and share a final Test Run Data Sheet for customer approval. PMC is also prepared for video FAT as needed.
- Departments have been rotating shifts and working remotely via virtual meetings to minimize PMC employees on-site.
As we know, the situation with COVID-19 is extremely fluid and can change daily. We have been fortunate to not have any employees test positive. As of today, it is business as usual at PMC. In an effort to keep you as best informed as possible, we will look to send another update any time new information is available.
We thank you for your continued commitment to PMC and would appreciate learning how you and your company are maintaining productivity during these trying times. Send us a note to firstname.lastname@example.org. We look forward to hearing from you.
All the best!
Paper Machinery Corporation